2026 Ford Escape Active AWD

My brakes needed immediate attention and Travis and John from the service department work with their team of technicians to get the job done when everyone else in town said they were too busy. Many thanks to the entire service team!

Talked to several staff members, all very friendly; one of whom I have bought several vehicles from (including my current), she did a great job helping me to find a vehicle I can afford when I was looking for one... and this is now almost 5 years ago and I am still VERY PLEASED with my car. Today I had my car serviced with oil change and full service vehicle inspection. The technician I dealt with was very nice, knowledgeable and straightforward with my car. It got a clean inspection, clean bill of health. Between my sales lady and the service tech, my dealings at Riverside Ford in Escanaba have been stellar. They are positive, friendly and down to earth. They don't try to sell you something that's not safe just to make a sale. And they don't try to say there's a bunch of false things wrong with your car just to get you to think you need to spend more money with them to fix it. A lot of places out there do those things sometimes, especially if you are a woman or elderly person. But I have had some VERY GOOD LUCK at Riverside Ford. Past car shopping experience here, if I have asked about a car I was interested in, she let me know if it was a good solid car or not. Today's service was the same, straightforward, humble and friendly.... reasonable prices too! Not trying to be too wordy but worth explaining...hard to find a trustworthy place when dealing with cars (not a simple cheap thing), but the people here at Riverside Ford made it a good go-to place!!

Amazing customer service at this location. We were helped by Erik who was extremely knowledgeable and helpful with the inventory at the dealership. Although we didn't end up purchasing a car during this visit I would love to purchase from Riverside Ford in the future given the chance.