2025 Ford Expedition Active

Went to Northside Ford, Quick Lane to have the battery on my wife's 2021, F-150 XLT checked. Great customer service by everyone, especially Juan F. the battery was tested and a new battery was needed. Juan F. was able to process the new battery under the Ford Warranty. The removable, testing and installation took under two hours. Juan F. was extremely helpful and very professional. They also have a great waiting lounge, with coffee, soda fountain, fruit drinks, and tea. I spent my time viewing the new vehicles in the showroom. I was very impressed with the full size Bronco and the Explorer. Next time you need Quick Lane service come to Northside Ford.

The customer service was amazing. I took my car for a recall and even though it had been a problem trying to find a dealer that didn’t want to keep the car for at least a week to fix it it turned out to be a wonderful experience. It only took two days to get done once the part for the recall came to the dealer. I am glad a went to Northside . Jordan was extremely helpful and helped answer all my questions. I got my car before I expected it.

The reservation process was very easy and I was quickly seen and taken care of. I was updated throughout the day by my service manager, Gary. The work was done quickly and I was able to pick up my vehicle the same day as the service. I was also offered a ride after dropping the vehicle off and delivery of the vehicle when it was complete, though I needed neither.