2026 Ford Explorer Active 4WD

I had done a review previously but I feel the need to add since we had somethings come up after the initial purchase. Again, the buying process all went very smooth. Our salesman, Angel, was very helpful and did his absolute best to get us the best deal possible on our new vehicle. Because of all he did, we were able to walk away with a brand new vehicle. However, an issue came up after the fact. Before they were able to send the payoff for our trade in, a payment came out of our account because it was an automatic withdrawal. When I called to find out how we would get out money back, since that vehicle was no longer ours, and just to see what was going to happen the person I spoke to in finance was very rude. At one point I called him out on his attitude towards me and told him that I didn't appreciate his sarcasm. He laughed it off and said "oh you think I'm being sarcastic? Well it's a good thing this call is being recorded." I could not believe how rude he was and called back the following day. At that point I spoke with Soraya. Dealing with her was a completely different experience. She was very nice and understood my frustration and concern about the payment. She made sure that the payoff went out immediately. I received word from the bank that the payoff had been received, but the amount sent was different from the amount quoted in our paperwork. I called and spoke with Soraya again, but before I could get her all the information she had gone home for the day. I then spoke with Patrick at Honda and informed him of the situation. He assured me that we would get our money back. Although it was a long and scary process, they did everything they could to help us, with the exception of the first person I spoke with. I also want to say that Linda was a great help. She made sure to give all my messages to the right people and made sure I got a call back throughout thus whole ordeal. She went above and beyond. All in all, our issue was resolved and we are happy with our new vehicle. The reason for the 5 stars, even though we had an issue, is because of those that went above and beyond to right any wrong that had occurred. They could have easily dismissed our issue or put it on the back burner, but they didn't. They made sure everything was fixed, and I appreciate that. This could have very easily been a 1 star review, and almost was, but because of they're efforts and understanding they turned it around.

Tony Garcia helped us out with this deal. He was professional yet had a great sense of humor. He made everything go quick and smoothly. Great person, great salesman!