2027 Ford Explorer ST 4WD

The car buying process is often a dreaded process. However, at Capital Ford of Wilmington, it was not, especially thanks to Marcus Bradburn, our sales rep and Scott Beasley, our finance guy. We went to the dealership on Friday after hours to look at a 2017 Explorer that had just been listed. He happen to be heading out and swung by and told us to be back the next morning and he would help us. We got there at 8:30 and he pulled around the SUV we were interested in. He took our info and handed us the key fob and let us take it for a spin, by ourselves. We drove it for a little over an hour and were impressed. This was the sixth explorer that we looked at or test drove within a week or two and really liked it. When we got back, Marcus thoroughly explained the pricing process and other details about the vehicle. Then we arrived to the most dreaded part of buying a car... Negotiating. After a couple of volleys back and forth, we all came to a price that was fair, below bluebook, and met our needs. He made the process very easy for us. There were not any high pressure sales and Marcus made us feel at ease and gave us our space when needed and quickly responded when asked. Marcus then sent the car to detailing, fueled it up for us and had it ready after we signed all the paperwork. When signing the paperwork, Scott again made us at ease and explained everything. Marcus, Scott, and the rest of the team at Capital Ford made the car buying process easy and non-stressful. I would go back when we are looking in the future. Btw, the explorer has done great and we love it!

Awesome mobile service call right to my home in my driveway for oil and oil filter change on a very expensive car! Technician was courteous, listened and explained everything. He cared about what he was doing as if it was his own car. Very happy and will continue using their mobile service. Saved me driving 45 minutes to dealer.

Jason Underwood was a really great Service Advisor! The ability to text the Service Advisor was very helpful. I compliment Ford for offering the texting service. Jason , was very easy to communicate with and get a hold of. He was also very knowledgeable and explained things well. Greg Gibson in the rental car fleet was also very helpful. I appreciated the efforts of both of them. They made up for some other frustrations... I have a 2022 Ford F-150 w/ 19,000 and it ended up having to be in the shop for over a week... There were some frustrating issues going on with it.. However, with the help of Jason Underwood and Greg Gibson the situation was much better. They made the Ford brand look better. Thank you for your help Jason and Greg!