I recommend the tech working on this Vehicles to start Communicating with the service techs. Has an issue with my truck yesterday in my opinion. My truck needed a new battery and the techs working on my truck could have talk with the service Advisor and see if I wanted to change while it was still in the shop. Instead they waited until I was about to checkout to tell me I needed a new battery and had to take my truck back to the shop area again. Other than that issue my experience was good.

I had a wonderful experience buying at Universal Chevrolet! Jayden was outstanding with his customer service. Everyone was friendly & helpful. This was unlike any other car buying experience. Not only will this be my go to spot for future purchases, I will also refer anyone looking to purchase. I did have to return for a service shortly after my purchase but luckily the warranty covered it. The team made my experience enjoyable & quickly corrected all concerns I had. I appreciate how quickly they got me in & provided me with a loaner. Making the drive from Cary is totally worth it to deal with a family owned & operated business.

Great sales team that helped me find the truck I was looking for! Along with that their customer service team creates an at home environment through your car buying process. Will be going back for my next vehicle!

I have been taking my car to Universal for service for a couple of years now and they are always great but this time they went way over and above! Last Friday as I was leaving work in Wendell, I noticed my tire pressure going down. I live in Rocky Mount so I was hesitant to drive home on it. I was driving past Universal so I stopped in to see if maybe someone was still there and they could look at it. This was around 5:15 pm. Apparently I had a screw almost in the side of my tire which meant it couldn’t be repaired and I definitely couldn’t drive home on it and I have no spare. The entire service team was working to find a way to get me home safely! They managed to find a loaner tire and put it on and balance it so that I could get home and be able to drive safely until I came back on Monday. They stayed until 6:30 on a Friday night just to make sure that I was taken care of!! They are the best and I will never take my car anywhere else! That’s what I call service!

Jayden was great! We buy all our vehicles from Universal and everyone there is always very helpful and friendly. Travis has helped us as well in the past and he’s equally passionate about his job. Let’s not forget Joan! She’s a beast with that paperwork and as much as I dread it, she makes it easy. Love them all!