2025 Nissan Altima 2.5 SR

One of the best experiences I've had in the service automotive industry. Christopher was A+ with customer service. He explained with detail what my vehicle needed and was not pushy to sell at all. I had the pleasure of meeting him and Jordan, the Service Manager, who also is a wonder of a person. The ambience and respect amongst the employees is something you don't see very often. This is my second visit to the service dept and they always deliver. Very glad I have them in Simi. Come by, for all your service needs. They will take care of you.

At first it felt like I was being up-sold a transmission service I did not think I needed. I bought it anyway after Christopher explained what it is and why it most likely was a good thing to do. Not much pressure, though he did emphasize that it would keep problems from developing. Turns out accepting the transmission service did wonders for how my XTerra now drives. The clutch doesn't make noise, and the shifting is easier and smoother. He also tested the battery and recommended replacement. I agreed, though I know I can buy a battery elsewhere and install it myself. Having my battery replaced by First Nissan solved a slowly developing slow cold cranking I had noticed. That too was a very good recommendation. In all, the service I got was well worth the price paid. Because of this kind of experience, I drive from the San Fernando Valley to First Nissan. I know of two Nissan dealerships quite a bit closer to my home. I take the extra time and distance because First Nissan takes outstanding care of my XTerra.

The team at Nissan is amazing. I was kept up to date about my car and what they were working on. The manager, Jordan Balisy is amazing! He went above and beyond to help me with my car, my issue was resolved, and was fixed in a timely manner. I will always have my car serviced at Simi Nissan.