2023 Dodge Challenger SRT Hellcat Jailbreak Auto

After contacting our local jeep dealership in Berrien County (Brookfield Chrysler Dodge Jeep Ram) that we had been using for our 2017 Ram sport and inquiring if they could do oil changes and tire rotations on our lifted 2018 Jeep Wrangler Rubicon with the 37" tires and was assured that would be no problem. We proceeded to take the jeep in on 5 different oil change/tire rotations and each time when I would get back home Mike Tarwater would say no way they rotated the tires. I would call to be assured it was done, next time same thing given the slip it was done etc to get home to Mike saying once again it was not done. Repeat process calling them, inquiring and being told it was done. The last time we took it in they informed us it would be additional charges to change the tires because of the size and additional charge because they cant remove a part to change oil. I said, you have done all the last 4 oil changes so that's on you. But instead we were accused of putting after market parts on the jeep and they wanted more money. We were told they had not been serving us even though I had the slips at home. Because they could not update our email they deleted our previous account and created a new account!! What?? Thankfully we kept every service slip on both vehicles. I inquired that is odd considering you have been putting on my paperwork it was done but now you want more money? Then finding out that what we had been paying for a service that was never completed and parts being broken I was beyond not happy. I tried to reach Mike at work to see what he wanted me to do but I was unable to reach him when they needed an answer so I told them just do the work. After Mike Tarwater got out of his meeting he called me and told me to tell them we would go elsewhere but it was to late they had already started. The manager was to call us and never heard back from anyone at Brookfield Chrysler Dodge Jeep Ram and that is when we made the decision to take our 2 vehicles and go elsewhere. We had been inquiring on social media and speaking to other Jeep owners as to whom they were currently using or had used that would still be somewhat local for us as I am currently in Chemotherapy treatment and would be the one bringing them in for service. We were told about a dealership in Bridgman, MI called Siemans in Bridgman. I called and spoken to Patrick Bonzani one of the service advisor and explained our situation and was this a service he felt they could perform. They assured us that they felt they could defiantly help us out. We had an appointment scheduled for tire rotation and oil change on the jeep. On three different occasions I had to call and reschedule the appointment because of a conflict with my next chemo session and without hesitation Patrick Bonzani went above and beyond to make it happen. We were a brand new customer who had never stepped foot in their dealership yet Siemans in Bridgman was going beyond the extra mile to make it happen for us. On December 13, 2023 I arrived with the jeep and they made a point to keep me isolated from the other customers as I was still in restrictions with my chemo care while I waited for the jeep. I never said a word to them but they remembered my situation. Once again going above and beyond to take care of their customer. They completed the job with absolutely no issues and gave us us the paperwork showing everything was completed. No surprise billing at the end either. Got the jeep home and first thing Mike Tarwater did when he got home from work was go out and look to see that YES everything was completed. 5 stars are not enough for this company! THEY deserve more!! We highly recommend them for your service needs and we will be taking BOTH our vehicles to them from now on for all our service needs. Thank you for going the extra mile for your customers!

Tim Place helped our company to purchase a new Ram. Super professional and highly recommend!

I had an absolutely fantastic experience here! It’s evident how caring they are when it comes to finding your next vehicle. You will not regret checking this place out, and I cannot recommend Jon Weber enough!