2027 Chrysler Pacifica Select

3/19 UPDATE: Got a resolution ???????? after some repair and an ordered part, my dashboard is back to normal. Kathy in service is amazing, she follows through and is not adverse to communication. Thank you so very much! ** My interaction with the service department has been truly disappointing. I’ve recently had warranty repairs done, and both times, Hill-Kelly returned my car in a different condition than it was initially dropped off in. The dealership has found it acceptable to put console items (loose change, business cards, pens, hair clips) on the dashboard AND return the vehicle to me in that condition. It was so bad that, at pick up, service dept bay employees needed tweezers to remove the items from the defrost grill. This type of treatment could easily cause further damage to internal components. About 3 1/2 weeks later (Feb 14), when my part arrived, this dealership returned my vehicle with new scrapes, gouges, and fingernail indentations in my dash after a radio replacement. In both incidents, I brought these matters to their attention at pick-up and to Customer Satisfaction Reps, to which the staff was surprised at the level of negligence and apologies offered. Regarding the Feb 14th incident, I’ve spoken to a Service Advisor who’s taken pictures and assured me “the dealership will make it right by replacing your entire dash,” yet I’ve received no follow-up. I've spoken to Customer Satisfaction Reps who've stated they would “escalate the matter up for a resolution,” yet I’ve heard nothing since. I’ve NEVER regretted the Jeep brand as I do currently, if for nothing else than the dealership's absent communication and lack of accountability.

I recently took my vehicle to Hill Kelly Dodge's Service Department for an oil change and was thoroughly impressed with the exceptional level of customer service I received. From the moment I arrived, the staff was welcoming, professional, and went above and beyond to ensure my experience was nothing short of excellent. The team was efficient, keeping me informed throughout the process and ensuring my car was serviced promptly without compromising on quality. It's clear they value their customers, demonstrated through their attentiveness, expertise, and a genuine desire to provide outstanding service. Their dedication to customer satisfaction is truly commendable, and I wouldn't hesitate to recommend Hill Kelly Dodge's Service Department to anyone looking for reliable, top-notch automotive care. A heartfelt thanks to the entire team for making my visit such a positive experience!

Best experience we've ever had purchasing a car. Our sales rep Buster has taken care of every detail to make sure we received a car we like and is in great condition. Paperwork was ready and easy to complete