2026 Chrysler Pacifica Select

The reason I am leaving this review is because of Gary (Gracon?) at the Orchard Park location. I knew which vehicle I wanted before going in there. I called the day before and he happened to be the one to answer the phone. I told him which one I wanted to test drive/discuss financing and he made an appointment with me for the next morning. I had totaled my car and had to drop the rental off early and before they even opened he told me they were detailing and getting the car ready. When my fiance and i got there, we met with him. He is very honest, personable, and did not give me the salesman vibe, which is something very important to me as I would likely have gotten up and left. I had never bought a dealership vehicle before but I heard horror stories (not about Town Auto, just dealerships in general). Gary was very helpful and fast with the entire process. Our only complaints were the scratches on the whole body of the vehicle. He ordered paint for the parts that needed paint and said they would buff what they could and said he would contact me when the paint came in. We made an appointment with the body shop and they did a very sloppy job (my only complaint so far). We told Gary this and showed him the touch ups and he said he would make it right. So I met with one of the guys from the body shop and Gary. The body shop guy came across a little rude about why I was upset. They both must've understood my anxiety and frustration because Gary called me the next day to schedule a walk through with the GM to look at the touch ups and scratches with the body shop worker. Our schedules were all off so it did take about 4 days to all meet up as I wanted my fiance there to help with talking, so Gary was very accommodating with the loaner vehicle as they needed the car I bought there. When we met with the GM, Steve, he was understanding as well and very professional. He said they would resolve most of the issues. I got it back and they did more than they said they would, it looks 100Xs better!! Gary went above and beyond in my opinion. Every issue I have had he's been on it within half a day. Another thing I'd like to mention is I had noticed when I took the car home that the window buttons peeled and he called the Service department right away, they called me the same day to schedule an appointment. They also installed the buttons within a few days and they look brand new. They were very friendly and fast as well! But the main reason I am posting this review is because I am so happy with Gary's service. He is a great salesman without being a con artist. Great service so far.

Bought a car from them. Sales person I won't name, but I'll never work with her again. Just didn't get a good vibe from the start and things didn't go exactly smoothly with her. However, their finance person and business manager was absolutely incredible. She knew her stuff and helped out and got things done.

In these Covid-19 times, I was pleased to feel comfortable on the property. Except for one unmasked elderly client outdoors with a masked salesman, I saw every person complying with all the health safety rules and observed products readily available for hand cleaning and personal safety. Next, my salesman and friend after many years of satisfactory transactions, Jeff Metzger, made every effort to be sure that I ended up with the car best suited for my needs. He spent a large part of the day with me, teaching how to best use the vehicle and even set up my phone connection to teach me how to navigate and get best use. Plus, he managed to give us a very good deal on our new Ford. My husband and I would highly recommend a visit to Jeff at Towne Auto.