2027 Chrysler Pacifica Limited AWD

This service department is great! I moved here with a pretty new car under warranty. I’ve come in for a couple of issues and oil changes. The warranty portion was basically painless and worth every penny! The Service Advisors at the front desk, and on the phone, listen. So refreshing! I have great customer experience, and always so happy when I pick up my car at the end of it all. I am definitely going to buy my next automobile here at Lewis Hays. They did such a great job in the service department, I just had to review!

This post will be a long one. Let's start back from August 17 2023 when my jeep first arrived at this dealership for warranty work.Sometimes went wrong when I was on a road trip they couldn't get to it anytime soon so I went back home to NC, they thought it was the turbo actuator got a call in September letting me know everything was done. Sadly it wasn't it was something more at this point it was believed to be the turbo itself that was bad because the same issues was there as before. New turbo in and same issues. Back to the dealership we go. At this point it's believed to be something worse. Now with no vehicle to get home. Not only did this dealership find me a rental to get home in they got the warranty company to cover it. Fast forward a couple of months. Turns out it needs a new engine. A little while later warranty company is trying to deny the engine, but the shop manager Steve and One of the Tecs Robert isn't having it. They both bought tooth and nail for me and my jeep. Back and forth with the warranty company and Chrysler to get everything set straight for me. For 5 months they fought for me and my jeep. I'll forever be grateful for everything those 2 and this dealership did for me. Not many places would fight as hard for someone as they did. Thanks to them my jeep has a new engine and it's finally back home in NC where it belongs. If your jeep needs work and you want a dealership that has your back when you need it the most this is the place to go.

The team at Lewis was amazing! Kelly was my sales associate. He went above and beyond to get me a vehicle. I didn't have great credit and had already been denied at another local dealership. I definitely should of came to Lewis first! I was unsure of what I wanted. I gave Kelly minimal information and he came up with some options. He was very knowledgeable and efficient! They got me approved and in a newer vehicle the same day! They were also able to give me more for my trade then I was expecting! All around a great experience. I will definitely use them in the future!