Always prompt, everything is explained to you in detail what needs to be done and how much your final bill be. The.front office is friendly and well informed. I feel comfortable handing these people the keys to my car. I'm glad they are here.
5.0
Tonya • a month ago
I cannot say enough about Jason from the service dept with Lancaster Kia. I had purchased a used car (from another dealership) which turned out to be a lemon and a complete nightmare experience. Jason was so amazing walking me through options and giving me honest suggestions on how to proceed with this issue. He went above and beyond and was so courteous and knowledgeable. I am so thankful for the exceptional customer service shown by Jason and Lancaster Kia.
5.0
Kris Harmes • 2 weeks ago
The folks at Lancaster Kia and Lancaster County Motors have treated us so well. We recently purchased a Kia Soul from their pre-owned location. The process was pleasant and without pressure. We developed a slight issue with the car a few weeks after the purchase.
Our Sales Representative, Craig, was immediately engaged with us and connected us with Rachel and the Service Team. Our issue was corrected in no time with no additional expense to us. This was quite eye-opening as we had experienced a similar situation in the recent past from another dealer without the same outcome.
We are so pleased with how we were treated. We had not worked with Lancaster Kia or LCM previously, but this experience has established a new friend to us and our vehicles and we will certainly be utilizing their services moving forward.
Thank you so much for standing behind your sale and supporting us.