2026 Subaru Forester

My husband and I came to look at Ascents as I am interested in investing in a good family car in the future. Stopping by was part of our research to make sure we make the right choice for our family when the time comes. The Ascent selection was great! This review however is about the experience we had with car salesmen Robert. I stopped by twice in one day, with and without my husband. He was super friendly and NOT pushy. He was easy to chat with and informative. I think that all sales people could learn from him. We even chatted about parenthood and what foods our baby likes. It was super personable which I appreciated so much. While we did not buy a car today, I left feeling very sure of my decision in buying another Subaru and a great impression of this dealership. Thank you Robert!

I had the best experience in the service department in Crew Subaru. Will was very enthusiastic, respectful and thorough. He answered every question and the service was on point. He listened and delivered pretty quickly. I usually wait to go to the Subaru in Virginia since they were my #1. I changed my mind and Will in Crew Subaru is my #1. I will ask for Will for the next maintenance. I am very please and happy with the customer service.

My husband and I just recently moved to Charleston and my car was having different issues so we took it in to get it checked out. We were in contact with a few different people and none of them seemed to know what they were doing or that my car was even there. Once we got connected to William the whole customer care experience changed. He was extremely helpful and thorough. He kept me updated on my services multiple times a day and even helped with getting me a loaner car while they awaited my parts to arrive. Any one else I spoke to about a loaner car said it wasn’t possible. William was efficient and extremely helpful. I’m leaving 4 stars due to the inefficiency of the other people we were in contact with, but William gave 5 star experience!!