2026 BMW X5 M Competition

Thank you so much for changing my car fob battery. We were in Grapevine from Austin for medical when I received the alert that my car fob was shutting down. I never had this happen before, so I called Sewell BMW. To the young lady who answered the phone, thank you for being helpful, calm, and steering me in the right direction. Much appreciated. Manton, I believe this is his name. Thank you for helping with my car camera when the BMW dealership in S. Austin, unfortunately, was of no assistance. You have an ease about you when interacting with frustrated customers. Every department you called to assist me was beyond helpful. My car shined up until the bad weather hit Texas. To the gentlemen who was contacted to assist my camera issue, major kudos. You all rock! When people buy BMWs, ine would think they would get excellent care and service. You exceeded that day. Even though Sewell BMW Dealership in Grapevine is 4 hours (one way) away from us, I would not hesitate to return for service. Looking forward to seeing you all again. Thank you all for welcoming an out-of-towner and for being so courteous and professional.

I want to say how much I appreciate Justin and Nathan taking care of so many details to make sure my car was returned to me in excellent shape. They both went above my expectations to make sure that I was pleased. Also, special thanks to Casey (Service Dept.) and the Service Manager (sorry I didn’t get a name) who were so kind to help me when others were busy. I love my new BMW and the support team at your Grapevine location. I will definitely recommend you to others!

Boris ???? You are one of the coolest, most genuine, and patient salesmen I’ve ever met. I walked in thinking we’d be ignored or told no when we asked to drive the G83, but NOPE. You proved us wrong drive and let us drive it the RAIN ?????. At BMW Plano we sat in numerous cars in the showroom but we were never approached. It seemed like they assumed we weren’t serious buyers. This saddened us because we really wanted a new BMW. Thanks for treating us like humans and for being a kind soul.