2025 Mazda CX-5 S Select Package Auto AWD

Five Stars is Not Enough! Norm Reeves Mazda Irving Completely Blew Me Away! ?If you are looking for an unparalleled car-buying experience, look no further than Norm Reeves Mazda Irving and ask for Stephanie! I recently purchased a 2026 Mazda CX-5, and the entire process was absolutely phenomenal. ?I live in Fort Worth, just three minutes away from Hiley Mazda, but after dealing with their disorganized management and lack of communication, I decided to make the drive to Irving. It was the best decision I could have made because exceptional customer service truly matters! ?From our very first conversation, Stephanie was a breath of fresh air. She provided a transparent, out-of-the-door TTL quote the exact same day. When I arrived, the management and finance teams were incredibly welcoming, kind, and professional. ?The technology in the 2026 CX-5 can be a bit overwhelming, but Stephanie went above and beyond. She spent two hours with me on a Saturday explaining the features, and another two hours on the day of purchase ensuring I was completely comfortable before driving off the lot. She is an authentic, dedicated professional who genuinely fights to get her clients the best deal possible. For the first time in my life, I walked away from a dealership feeling valued and respected, rather than taken advantage of. ?Pro-Tip for Buyers: Always look closely at the pricing for GAP insurance and extended warranties. They are often marked up, but this team is willing to work with you to find a fair price that fits your budget! ?I have dealt with many dealerships over the years, and I have never written a review this long—but Norm Reeves Mazda earned every single word. They didn't even ask me to write this; I am doing it because I am genuinely blown away. ?Thank you so much to Stephanie, the management team, finance, service department and the entire staff for making this such an joyful, seamless experience. You have earned a customer for life!

I’ve leased 4 Mazdas from this dealership and I will always come back. Everyone is so nice and really works with you and Stephanie is my salesperson and I always appreciate her honesty and how well she listens to what you want. The service department is great also. Loving my cx50 after 2 cx5s and a Mazda 3.

This was the easiest, most successful car buying experience I have EVER had. I confess, I've bought my fair share of cars and have had good experiences, but an AMAZING experience is not a way I thought I'd be describing buying a car. My best friend has been a loyal Mazda owner for 14 years and has been going to this dealership almost as long. When it came time for her to buy a car, she came here for the CX-50 Preferred and spoke with Mo. She told me about her amazing experience, and after riding in her car, I became a Mazda convert (finally if you ask her!) I found what I was looking for at another dealership, but it wasn't the color I wanted. When it comes down to the cost of a car, and a new one at that, settling is not something I'm comfortable with. So I checked here and saw they had it - Jet black mica CX-50 Preferred Hybrid with black interior. That was it! That was the ONE! So, I shot my shot with Mo and asked if he'd meet the price of this other dealership so I could get the car I truly wanted, and BOY DID HE. He actually got a little BELOW asking! He was genuinely such a pleasure - At no point did I feel pressured, or like I wasn't being told everything. When I said no to an add-on, he said "Okay!" and marked it off. No hassle. He even got me a good trade-in value towards my new car! Then I went and met Suli in financing! He was a pleasure as well and was super respectful of the time crunch we found ourselves in (had to pick up my puppy from the vet). He definitely wanted me to leave with the VSC add-on and asked many times, but ultimately I decided to do it when he discounted heavily and my cost was still within budget. Ultimately, this was a great experience and I got to leave with a car I absolutely love driving. Vincenzo even made it a point to come out after everything was all said and done to make sure everything was okay and I was happy! Very top notch experience and they just reaffirmed that switching to the Mazda family was the right call! ?