2026 Buick Encore GX Preferred

Dear [Car Sales Team :-)John Ruggere,Tonya Tatum,Steven Jones,Charles Chamblee,Devin Agee] I am writing to express my deepest for the exceptional customer service I received from your team during my recent car purchase. From the moment I make the first call and the Day I landed at the airport, your team went above and beyond to ensure a seamless and stress-free experience. The fact that you arranged to pick me up from the airport and held the car for me truly exceeded my expectations. It's rare to encounter such dedication and commitment to customer satisfaction. Please extend my heartfelt thanks to everyone involved in making this process so smooth and enjoyable. Your professionalism, attention to detail, and genuine care for your customers are truly commendable. I will not hesitate to recommend your dealership to friends and family in the future. Once again, thank you for your outstanding service. It has been a pleasure doing business with your team. Warm regards, Jose Matos

This review is long overdue. My most recent experience at this dealership in the service dept was wonderful. Josh Grissom was exceptional and made sure all of my concerns were taken care of and he kept in constant contact with me. He even walked over to Costco to help jump my husbands battery when it died in the parking lot. I would also like to mention Autumn over at the express lanes. I originally schedule a quick service but when she saw my note about my check engine coming on, she proactively set me up to work with Josh so, when I arrived, she walked me over to the main service center and already had everything set up for me. This is the first time I have had such a great experience here which, in way is disappointing because for a luxury brand, I would expect exceptional service every single time I visit. This dealership needs more employees like Josh and Autumn. Thank you to both of them!

I would like to thank the mechanic in service (parts) Josh for being a stellar team player and going ABOVE and BEYOND for my newly purchased GMC. It was a bitter sweet moment purchasing this truck however when the time came for servicing Josh ensured I was cared for going above and beyond to consult with his superior regarding my situation which ultimately helped me in the end. I highly recommend Josh Grissom for any service related needs here at Thompson Cadillac GMC. Let’s just say I went in a frustrated customer and left thankful to have had someone be an advocate for me ! Josh you’re the real MVP! ??