2026 Mercedes-Benz E-Class E350 4MATIC

Glen is my service Manager and he absolutely took great care of me! I had questions he answered them and made sure I had what I needed! I appreciate that kind of respect and service! 5 stars! He also reminded me of upcoming services that will be needed and I appreciate that as well!

I recently had the pleasure of visiting Mercedes-Benz of Rochester to purchase a new vehicle, and I cannot say enough about the exceptional customer service I received. From the moment I walked in the door, I was greeted with a warm welcome and made to feel like a valued customer. The staff at Mercedes-Benz of Rochester went above and beyond to ensure that my needs were met and that I found the perfect vehicle for me. They were knowledgeable, friendly, and attentive, making the entire car-buying process a breeze. Not only did they help me find the right car, but they also took the time to explain all of the features and options available to me, ensuring that I felt confident and comfortable with my purchase. I was truly impressed by the level of professionalism and dedication displayed by the team at Mercedes-Benz of Rochester. I would highly recommend them to anyone in the market for a new vehicle, as their exceptional customer service sets them apart from the competition. Thank you for a wonderful experience! Specifically, Justin Latorre, James Jones, Ibrahima Cisse, Larry, Morgan and Maria. Even the guy who drives The Mercedes- Benz shuttle was awesome every encounter was great.

First time getting service on the car and the team was amazing. Met at the door and went right to the service desk (Mariah) and was given an estimated time of how long the service would take. The waiting area was nice and I worked on my computer the entire time. Drinks and snacks. My service technician Chris came and talked to me about everything that was done and they cleaned my car.