2026 Volvo XC60

Do I need to explain exactly how the front passenger seat belt became tightly cinched around a fully engaged emergency brake lever on a Mini Cooper Countryman? Probably not; but, the fact is , in an effort to secure one pet carrier, the belt was rendered immovable. Jeff Leathers, Service Director for Bill Pearce Motors, did not hesitate to help. I was stunned and I am grateful. His offer, his willingness…to personally take time out, to make the effort to help, was /is heartening to say the least. This was following numerous phone calls, inquiring and looking into various services in the area, and after being advised to tow the vehicle, and/or wait until the following day for a mobile service. Jeff had returned my call, and arrived in less than an hour to fix/repair my problem, and I was good to go. The car was then drivable, all without a tow, without waiting until the next day, without towing fees, time spent, and stress, and all on a late Thursday afternoon. Thank you, Jeff Leathers! The next day, I stopped by MINI of Reno Service Department for the bolt tightening. Kevin Denning, Service Advisor, on a busy Friday morning, took the time to look into, then tighten the parts and reassemble.Kevin’s customer caring attention, his knowledge, as well as his pleasant, patient, and helpful manner, just added to this very positive experience. Thank you Jeff and Kevin for turning a misadventure into a feel-good experience, with time, expense, and stress spared. As you see, Bill Pearce Motors and MINI of Reno take customer service to new levels.This is year “10” for me with Bill Pearce Motors and MINI of Reno. Thank you for all you do. Jan A

This is a first class operation and great people to work with. I purchased a used truck online, sight unseen. The vehicle was exactly as described and their team was super responsive and easy to work with. I can't recommend Bill Pearce Motors highly enough.

I have used the service center for many years for maintenance and repairs. Great service, knowledge, and honest advise. Very convenient systems in place to get service done, including rides if needed. Thanks Bill and the rest of the team! Your help is greatly appreciated.