2012 Chrysler 200 LX

I bought this Chevy 1500 from this family owned business a couple days ago. In this hot used car market, this was one of the few places that didn’t seem to was over-price their vehicles. When I called about the vehicle, the Tyler was upfront with the trucks imperfections (tear in the leather, the front shocks were fine but would need replaced in the near future, the small area of rust, etc.). I was amazed that when I showed up, they were completely transparent and the mechanic didn’t find anything I wasn’t already aware of. They didn’t try to hide the flaws with deceptive pictures and I couldn’t believe how well the truck ran when I got it and it was in excellent condition given that it’s a 2003. I bought it and drove off the lot no problem. Colten was easy to talk with, professional, and quick with the process (~15 minutes, but he got to start the paperwork while I went to the bank) I had a mechanic check it out and he said it’s an excellent vehicle. I ran the truck all over town that night but later that night, the truck wouldn’t start. It actually didn’t have any power to it at all. I called Colten the next day to let them know what happened. He was surprised there was a problem and worked with me to make things right. Colten and his dad drove about 45 minutes from their business to come take a look at it. They identified that the negative terminal on the battery was loose. They called me up and told me the issue. They were able to get it fired right up and told me how to get it started to bring back to the shop. Monty told me to bring it by and he would get it fixed for me since the nut holding the terminal had sheared off. I fired it up and brought it to the shop the next day. They fixed it and now my truck runs great. The mechanic who inspected my vehicle before I bought it inspected the terminal connection and didn’t see anything wrong at that time. It was a fluke that driving caused it to shear off. It may have been on a big bump when I was driving it. Either way, Lucky’s car dealership couldn’t have know that the nut was fixing to break loose. I had a great experience talking with them and felt great about the whole ordeal, even with the small issue. They did everything to make it right and they went above and beyond any dealership I’ve even worked with. Momty was easy to talk to and his two sons were exceptional people to deal with. They also did some work to it to fix it up prior to selling. New oil, battery, shocks, alternator, etc. I could tell they pride the quality vehicles they sell and when I reported that issue, they were the first to step up to the plate and help out. They have my trust and my business if I never need another used vehicle.

If you need a reliable used vehicle I HIGHLY recommend Luckys. Their customer service goes above and beyond. My family has purchased three vehicles from this business and we will not purchase a used car from anyone else.

Our vechical broke down and couldn't find a rental car to take us back home to Kentucky. We wanted a reliable but affordable second vehicle. Called lucky after looking at their website on a much older vehicle. Our plan was as long as the vehicle got us home we would resell it. But it turned out to be a great little reliable car and we're going to keep it. Thanks Luckys for being honest.