2021 Jeep Wrangler Rubicon

I’d like to personally say thank you to the Chapman team (Finance & Lester Parrales) for making this possible. I walked in around 7:30 pm looking for a scatpack, I walked out less than 24 hours w the vehicle I had set my mind too, Lester was very understanding of what my preferences were, worked numbers w the finance team, I asked and I got. Don’t doubt the team, they work w people w great and bad credit. It’s do-able if you show up at Chapman Volkswagen in Scottsdale Arizona!

Roland was wonderful to work with and paid great attention to my questions and needs. He was also polite, friendly, and patient with having our toddler with us. On a personal note, as a young looking, heavily tattooed person, I'm not unfamiliar with sales people not being open to talking with me or taking me seriously. I had the complete opposite experience with Roland and greatly appreciated him treating me with respect. I didn't feel pressured at any point of my shopping process and appreciated this as well. Roland was quick to attend to the defects on my vehicle I found and made sure I connected with the service center appropriately. Navigating my financing with Brian as a first time car buyer was great. I appreciated him answering all my questions thoroughly and explaining the pros/cons of different options. He was equally kind and I didn't feel pressured by him either. Overall I don't think I could have had a better experience!

Went in for a recall and was under the care of Thomas. He was so friendly and exceeded all expectations. My family has had a rough time in the past with a dealership in regards to a recall. Went in for recalls and we got the vehicle back in worse shape, not fixed with more broken parts than before. This was not the case!! Thomas was attentive and eased my worries while he helped to facilitate the nessisary repairs needed. The experience at Chapman VW is definitely worth the 5 stars. They were able to get my vehicle serviced early as I had a major issue arise two days before my scheduled appointment and even the tech stayed late to make sure service was completed. Thank you Mike for the wonderful overview of service needed. Thank you secondary tech for staying after hours to assist and thank you Thomas for your outstanding care and support.