2016 Jeep Cherokee Limited 4X4

I must say, I stopped here on a whim while traveling through the area. I wasn’t expecting to buy a vehicle that day, but they happened to have the very truck I had been thinking about. The team answered all of my questions and addressed my concerns about making the switch to an EV. While the Ford Lightning will be a big change for me they made me feel more comfortable with my decision. The sales people, managers, and financial department were all top notch. From the time I walked in with a list of questions until I left in a brand new truck they were there every step of the way. They took the time to explain the intricacies of the EV world; charging stations, mileage expectations, and driving habits. When it came time to make the decision, there was no pressure whatsoever. They gave me a fair trade-in value for my truck, presented me with all of the options including Ford cash back vs. Lower APR rates, explanation of the tax incentives for EVs, and loan duration choices. After my purchase, the salesman sat with me in the vehicle and went over the operation of all of the equipment and had me drive over to the dealer‘a charging stations to show me how to use the FordPass app to initiate charging and proper operation of chargers in general. To say they were quick and thorough is an understatement they answered all my questions, processed all the paperwork, gave me an introduction and operational rundown of the vehicle and had me back on the road in less than two and a half hours. If anyone is looking to purchase a vehicle and is within a reasonable distance, don’t hesitate to make the drive to Elkins, WV and visit the great people at Elkins Fordland!

I have had nothing but positive experiences with this dealership's service and parts departments! I have dealt with competitor dealers in Buckhannon and Clarksburg for years and the treatment I receive from them is very poor despite being a long-time customer. Due to this, I've decided to switch my business to Elkins. The team at Elkins Fordland is very kind and understanding. They LISTEN to my concerns and try to fix them, unlike other dealerships who viewed me as a number and turned me away. My family and business altogether have a fleet of 9 Fords. I've had 4 of them to Elkins so far in 2024 for warranty work, service, recalls, etc. and I've also made several trips to their parts department as I do a lot of work myself. Again, I have nothing but positive things to say!!! This has also made me consider Elkins Fordland the next time I am in the market for a new Ford. I will gladly drive out of the way to Elkins for the service I have received here! Excellent!

Recently bought at Elkins Fordland for the first time. Brandon L was awesome to deal with. Honest, upfront and knowledgeable. Kaye in finance was a pleasure too. Haven’t dealt with service yet, but the advisors in the entrance bay were friendly. Dealership was extremely clean and pleasant.