I want to leave a BIG SHOUT OUT to the team at INFINITI Palm Springs for taking good care of us as we purchased a super clean, pre-owned 2011 Toyota Sequoia Limited. Jonathan Foley, was our sales representative. Robert, his General Manager made sure that we got a great deal on the Sequoia and a fair trade on our Venza. Youhanna inspected our vehicle and confirmed our appraisal and Erik in Finance took us home. Got to love it when you go to a dealership and the process is smooth and simple. We HIGHLY RECOMMEND them for a pleasant, no hassle experience. THANK YOU!
5.0
April Ramirez • 2 years ago
Mr Dan Jessup (owner),
I cant begin to express our gratitude and wanted you to know that we rave about YOUR EMPLOYEE Jill Houska in service. We bought our Certified Infiniti in Escondido, Ca and were under the impression that we were good to go. Unfortunately after only 3 months (due to human error) that was not the case. When I called them to see what we could do to rectify the situation (Infiniti Escondido) gave me the run around and hung up on me stating "you bought the car, there's nothing we can do now".
I took my car to your location for service and the entire staff including Mr. Pippo (sales manager) was kind, welcoming, and empathetic. Miss Jill went above and beyond to help our family. She took the time to explain our warranty, explain pricing outside of warranty, she provided updates, and got me in a loner car in time to pick up my children from Daycare.
When my car was ready I explained to Miss Jill what her hard work meant to our family. Unbeknownst to her the day I dropped off my car had already been very tough! I was coming off a long nursing shift mentally and emotionally drained, I drove an hr from 29 palms to Palm Springs and I was worried I would not be back in time to pick up my children from school/daycare. Then I was told it was not safe to drive my car back. My husband is Active Duty USMC and was gone on a training so he would not be able to get my children either. We have no family near by so that also makes things hard. Miss Jill got our car in for service and got me in a loaner and it was quick enough that I was able to get my children in time.
Jill's compassion and effectiveness fully restores our faith in Infiniti as a company and in humanity.
From the Ramirez Family we are thankful for your staff, and will definitely return to purchase our next Infiniti in the very near future!!!
5.0
Catie Griffith • a year ago
I would like to say what a great experience this dealership has been. Youhanna (Sales Manager) and Jonathon Sales Rep were professional, courteous and so mindful of my time and concerns throughout my entire buying process. I was driving from 2+hours away and had worked via phone, text, and online prior to arriving and once at the dealership I was greeted and immediately assisted. Thank you for making this entire car purchase seamless. I cannot give this dealership enough stars for NOT making it feel cheap, pressured or like a sometime cliched "sales" setting. Customer service and my time was of their concern and I truly am thankful for finding a great dealership even if it is 2 hours away. Sometimes the drive is worth it! Great job Infiniti of Palm Springs! Standout Dealership!