2025 Dodge Durango GT AWD

Graff was the first to respond to my online shopping experience and I told them it meant a lot to me. I did visit other dealerships' websites. and they also offered nice deals, but I was already impressed by Graff and I had already found what I wanted there. Although I did not pursue it initially, I knew what it was i wanted to drive home. As days passed, Adrian and Carlos maintained communication and kept encouraging me to visit the lot. After changing my mind about my initial selection, I took an Uber to the dealership so see if I could get in the "nicest" of the three possible choices I had made. They had it parked up front and gave me a "walk through" shortly after I arrived. Mr. Tate was well-prepared for my visit and, after a brief introductory conversation, and a test drive, he took me across the street to "Pre-owned" where we began process of closing the deal. The amount my credit union offered was just shy of the total price but he kept saying "We're going to get you in that truck." A short time later the paperwork was presented, an agreement was made, and we went back across the street to complete the financing. I was presented three "workable" options and, once I made a choice, the documents were made ready, signed, and I was given the keys! As most people know, buying a new vehicle can be a timely and often stressful process. Mine really was not! Although I subconsciously told myself several times I was spending beyond my means, I was frequently assured that everything will be okay and that they would "get me in that truck." They did! It was done with a level of professionalism and personalization I hadn't experienced in some time. We even had some down-time to share about our individual life experiences which, to me, made the relationship even more valuable. From start to finish, I witnessed a measure of teamwork I believe every business would be grateful to have. And I, as a customer, believe that made the difference for me. When I watch every member of a staff, in any business, pull together to achieve one goal, "customer satisfaction", I'm sold.... and sold, I was, that day at Graff Chevrolet! Give their team a chance, I'll bet you'll be glad you did!

I had recently had my transmission repaired and was pleased with the customer care I received. I'm thankful that a manager took the time and called the warranty company, that I use, to get them to understand that they were responsible for covering the service, which they ended up covering. Without the help from one of the managers taking the time to call and talk to someone at a higher level than a call rep., I might not had achieved in getting the warranty company to pay for the expensive repair (torque convert and transmission rebuild plus labor and parts) I'm also thankful of having had the use of a loaner vehicle while the by truck was being serviced and also for them completely washing the shining up my truck when I went to pick it up. My truck looked liked new. Customer service all around from Graff was very satisfying for me.

Everyone here was extremely friendly, professional, and helpful. They were quick to get me into the perfect vehicle for my situation. Excellent communication with everyone throughout the process. Everyone on the team was great and extremely helpful especially Preston and Nathan. Financial team did amazing work. Thank you! So happy with the trailblazer!