2021 Dodge Durango GT Plus AWD

Pretty simple, got online to build and price truck and contacted several dealers to get a price. Only 3 dealers came back with actual price and this was the closest. Was contacted by John with the pricing and set up a time to come in. Came in and got the total price including fees and put an order in that day. Got the allotment 2 weeks later for the build and was kept up to date, some what , on the build and tracked shipping. Sat at the Port a little long but was not the dealerships fault. Once it came into the dealership I went in to pick it up and was only missing black bow tie on grill from the dark essentials pkg. Supposedly service will get ahold of me when it comes in. Hopefully they don’t make a mess like one of the other reviewers pointed out on his. John did a great job of going through the functions of the truck while we waited for the paperwork to get done. We were in and out pretty quickly and as we left I jokingly said I’ll be back down to get the bow tie put on when I get the license plates. Supposedly these are taking longer then normal for WA state so my wife and I have a bet on which will come first, bow tie or plates (not holding my breath). All in all a good experience and I would probably point people in their direction if they’re looking for a vehicle UPDATE: After writing this review when I got home and still being a bit upset about what was blatantly missed. I decided to look to make sure there wasn’t anything else wrong or missing. I found a couple things that weren’t even installed and found a factory screw up. I contacted the salesman who in turn contacted service to get ahold of me to schedule an appointment. Couple days later was contacted by service and set up an appointment to get all the dealer installs that were missing installed the following week. So week and a half after originally picking up the truck, everything was installed that was missing. It was all done pretty quickly which I really appreciate from the staff of Alan Webb Chevrolet. So from my experience with them, if you’re ordering a vehicle, make sure all the options are installed and installed properly. If they’re not they were pretty quick to take care of it for you. I would still bypass my local Chevrolet dealership and go to Alan Webb for any future purchases. P.S. I lost the bet with my wife

Everyone I encountered was respectful of my wants. I explained what I was looking for and they made it happen. Jamie was great to work with and communicated with sales and finance exactly what my expectations were. No hard sell from anyone. It was not the typical dealership experience. This was my second purchase from Alan Webb and I would recommend them to anyone.

Very nice staff, they did not pressure us. We told them our exact needs and they were able to make it happen quickly and without hassle. I've bought my last 3 vehicles from Alan Webb and I've been happy with each purchase. John was knowledgeable and helpful