2020 Dodge Durango R/T AWD

Had a great buying experience with Kaitlyn here. She took the time to make sure I was getting what I wanted and never put any pressure on me to just get a sale. All my limited interactions with other sales staff was equally great. Definitely recommend her for a no pressure experience (I am sure the rest of the sales team is great but can't speak to that fully)! Thank you for helping me out and your patience!

My experience at Rod Baker Ford was truly exceptional. This wasn’t my first time leasing a vehicle, and I had done plenty of research before visiting a dealership. Initially, I connected with a Costco representative online. While helpful, the interaction felt overly pushy, and I quickly noticed that my specific needs were being overlooked just to close a deal. That’s when I decided to visit Rod Baker to test drive a new Ford Explorer. I had previously leased a 2022 Explorer and absolutely loved it, so I was hoping to find the ST-Line model with similar features—and maybe a few upgrades. From the moment I arrived, Mark was incredibly kind, attentive, and never pushy. He truly listened to what I wanted and worked hard to make it happen. To my surprise, I left with the exact car I dreamed of—complete with a premium package—and a deal I was genuinely happy with. The sales manager was also fantastic, taking the time to clearly explain every detail of the process. A few days after finalizing the lease, I experienced a minor screen glitch in the car. I reached out to Mark, and within minutes, he had everything arranged for me to stop by so the service manager could take a look. When I arrived, the manager was already waiting and ready to help. Within 15 minutes, he had diagnosed and resolved the issue while clearly explaining what had happened. What really stood out to me was how the team at Rod Baker continued to care after the sale was complete. Mark and his coworkers followed up to make sure I was satisfied and that my car was safe and running smoothly. That level of service is rare and speaks volumes about their dedication to their customers. Unfortunately, not all dealerships operate this way—but Rod Baker truly sets the standard. I wholeheartedly recommend them, especially Mark. He’ll take great care of you. Needless to say, I’ll be returning when it’s time for my next vehicle, and I’ll be sending my friends and family their way as well.

I had heard really good things about Rod Baker Ford before from my friends. The vehicle that I bought was perfectly (lower than market) priced and left me no option but to buy. Everything went well and I intend to take my truck there to get it serviced. Very happy so far, and I am sure that if my review doesn't change, my happiness will remain the same.