2024 Dodge Durango SRT Hellcat Plus AWD

I purchased my new vehicle from Victor, awesome customer service!! Wish he finished, but a family emergency came and finished w Shawn. If you decide you need a car, ask for Victor and chat w him and tell him I sent you!! You won't regret it.

Phone appt. system? zero, but Customer service a solid 10!. I was having some squealing noise coming from my 2019 Ram when I applied the brakes, but I learned it wasn't a brake issue. I tried calling Melloy Dodge for a week, (14 phone calls) and never got thru, just an automated "your call is important, you can leave your # if you want a call back", which I did and never got a call. Went online to Live Chat, and that person also took my # and email, and still nobody contacted me... So I just showed up on a Saturday and got in line w/ all the people that had appts. and explained my issue. Sami greeted me in line, and was super cool and tried to get me help, and Gerardo (mechanic) came outside and actually got under my truck to get an idea of the problem. He told me to call Leo (service writer) to get an official appt., and he assured me I'd get a call back if I left a msg, which I did. Leo told me he could get me in that week to get diagnosed, and they'd tell me if the repair was covered by my Powertrain warranty. (He also said it would be 2 months to get the repair work done, because they had 200+ appts ahead of me.... ) But it is what it is, so I dropped off my truck for the day. I didn't get a phone call to tell me what the problem was or if it would be covered by warranty. So I got worried, but I showed up at the end of the day to ask... Leo told me that not only was the repair job covered by my warranty (CV boot/axle/differential problem), but since they had the part in stock, the repair had already been done and I didn't need to come back! I was shocked that they just went ahead and fixed it, because they easily could have made me come back 2 months later. And it didn't cost me a dime. Props to Leo, Gerardo and Sami at Melloy Dodge, they totally took care of me, and have great customer service skills. Highly recommend.

Get in and get out with the part I ordered. Very fast and precise. Good job guys