2020 Jeep Gladiator Mojave

I had an oil change done on my 2022 2500HD 6.6 Duramax diesel and expected to have all the fluid levels and the air filter checked as part of the service. About 150 miles later I used the windshield washer and got a message that the washer fluid level was low, so I picked up a gallon and put it in. When I got a few minutes I checked under the hood only to find out that the coolant level and power steering fluid level were also low, and the air filter had went unchecked. I received a request for feedback on their service, needless to say, it wasn't a favorable review. I received an email from the Service Manager (Brian) asking me to contact them, so I did. Brian wanted to know more details, so I filled him in and he asked for a chance to make it right. I went back to Aransas Autoplex and met Brian and he immediately took my truck to the shop and made sure everything was taken care of and replaced the air filter at no charge. THAT is truly customer service and was handled very professionally. They admitted their mistake without question and took care of it. I will definitely be going there again for service. Way to go Brian, and thank you.

We had a mishap and needed some parts. Ashley in service was great. Very helpful. Ordered the parts for us. Parts came in a few days. Called us to set up a appointment. Very timely. Work was done carefully. If we need anything else while we are here as winter Texans we will not hesitate to go back

Discovered drivetrain issue in vehicle, took it in for an oil change and expressed the issue & concerns to Darrell. After looking into it he called me back and notified me the issue would be resolved under warranty. Great customer service will make me a repeat customer.