2013 Ford Focus Sedan SE

We have been searching for a vehicle for months and had spoken to several dealerships and searched every website that exists. We were getting very frustrated with our findings or lack there of. I saw several postings on social media for TradeUp and had some communication with them regarding a few vehicles. To be honest I was hesitant to move forward out of uncertainty. Well on Friday I was contacted by Bailey from the Cleveland dealership and just his ability to explain how their process works put me at ease slightly. I went forward with the application which was very straightforward and easy to complete.. Bailey scheduled our appointment for Saturday afternoon, Brandon the owner reached out a short time later and informed us that we could come in sooner if we wanted so we wouldn't have to spend our day waiting. To be honest I was still apprehensive going to the dealership and getting the same treatment we had in our past car purchases. I wasn't looking forward to dealing with the salesman needing to "check with their manager" "check with finance" and the basic runaround that many of us are use to in dealing with a normal dealership. We arrived at the dealership and were met by Bailey and immediately we were on our test drive. The vehicle was absolutely as advertised, even better than expected. We came back to the office and sat with Bailey who presented the specifics of our purchase. Literally the only thing we had to do was apply and email our paystubs. The deal was exactly what we needed. No "sales manager" seriously no hassle at all. We found that TradeUp was not a "Normal" dealership, TradeUp is not typical. They are remarkable in how they work with their customers. Bailey spoke to us as people not just customers. I absolutely encourage anyone who is in the market for a vehicle to go to TradeUp and see for yourself that they are truly different. Don't be like me and wait and allow for past experiences to influence you in missing a great opportunity. This was the best car buying experience that we've ever had. The entire process was so comfortable. The vehicles are amazing and very clean. We are beyond thankful to Bailey, Brandon and the entire TradeUp company. I will not purchase another vehicle from another dealership.

After a challenging experience at Nissan, we were advised to visit Trade Up and connect with Brandon. What a fantastic recommendation that turned out to be! We had the pleasure of working with both Byron and Brandon. Despite my poor credit history, they were incredibly accommodating and diligent in meeting our needs. Brandon went above and beyond to find us the perfect vehicle – a 4x4 SUV, just as we requested, and ensured the payments were manageable. I’m truly grateful for the exceptional service and the genuine care we received at this wonderful dealership. Their staff is incredible, and I can’t recommend Trade Up enough. No matter what your credit situation is – good, bad, or great – Trade Up is the place to go!

Very easy to deal with told them how much I had and they didn’t try to dime me! Bryon was awesome