2016 Ford Explorer Base FWD

Where do I begin! I am over the moon satisfied with my experience with the service from Greg Crawford and Sid the manager. They literally made my dream come true! Sid talked with me and asked all the right questions to find exactly what I wanted! He was so personable and approachable! The kindness and time they took to find me the car I've always wanted seemed like a dream! The finance manager Brandon Camden thoroughly went through the contract and made sure I understood everything about the sale. You guys are awesome and I cannot thank you enough!

I brought my Outlander Sport to the service department to have some warranty work done. Lacey assisted me in this process and was very professional and thorough. The service team worked very quickly to get the car repaired and did a great job. The team was very accommodating and was a pleasure to deal with.

I was traveling alone from Texas to New York when I experienced a vehicle malfunction that left me stranded in Indianapolis two days before Thanksgiving. I called two Mitsubishi dealers in the area. One told me they were too busy to assist me for at least a week, even though I have roadside assistance through Mitsubishi. The second was this Ray Skillman location. I spoke to a very understanding woman named Lacey who also said they were very busy but to have my vehicle towed there and they would see what they could do. This team was very caring and hospitable while I waited for the outcome of their diagnostics, even extending an invitation for me to share their Thanksgiving lunch with them. At length they diagnosed the issue which was a malfunction covered under warranty. It would be a week before they could get the part to repair it. I was at a huge loss as to what to do. There were no rental vehicles available until after the holiday, hotel rooms were limited and not nearby, it was too late to get a flight home that day, and the dealer was closing in a couple hours. Understanding my distress they brainstormed and came up with a way to temporarily adjust my vehicle's mechanics to allow me to travel home in it safely, with the understanding I was to take it to my local Mitsubishi service center as soon as possible. They provided all the information about their diagnostics for me to share with them. All this meant an extra day on the road but also meant I made it home safely and in time for Thanksgiving. I can't thank them enough for their care and understanding as well as their knowledge and problem solving.