2017 Ford Explorer XLT FWD

The salesman Mr. Colier and finance office at Hood Ford were wonderful. This was honestly one of the best experiences that we have had purchasing a vehicle. Very friendly, professional, and efficient service. We would certainly return and recommend them highly. We are delighted with our new Ford vehicle. Great value and service.

We recently embarked on the journey to purchase a new hybrid Ford Maverick, fully aware of the challenges due to its popularity. Our search led us to Bill Hood Ford in Hammond where we first connected with Rayne Campbell, the internet specialist. Her expertise and clear guidance were instrumental in navigating the process of ordering a vehicle, which helped us build a trusting relationship with the dealership. When we received a call from Rayne with potential good news about a hybrid Maverick on their lot, we didn't hesitate and scheduled an appointment immediately. Upon arrival, we were warmly greeted by Cayden Leake, a sales associate whose knowledge and approachability stood out. Cayden was focused not just on making a sale, but on understanding our needs and ensuring the Maverick was the perfect fit for us. His attentive and personable manner made our car buying experience truly enjoyable. Lenny Becnel, who assisted Cayden, was another standout, adeptly handling our many questions about financing options, down payments, and more. His thorough explanations helped clarify aspects of the car buying process we hadn't even considered. Finally, Matt Gros, our finance expert, made the financial aspects of our purchase clear and straightforward. His detailed run-through of all our options ensured a seamless transaction. A week into owning our new Ford Maverick, we are absolutely thrilled. The team at Bill Hood Ford in Hammond truly prioritizes customer care, making us feel valued at every step of the process. I highly recommend this dealership for anyone looking to have not just their automotive needs met, but to enjoy a genuinely delightful buying experience.

I've had good experiences and I've had bad experiences. but my experience with Mr Curtis at Bill Hood for ford goes beyond five stars there are not enough to rate the customer service experience that I received from this gentleman whatever they're paying them it's not enough he was beyond fantastic and because of him even though Bill Hood Ford is in Hammond in an hour away I will still bring my car to him