2017 Ford Explorer XLT FWD

I have been to all three Volvo dealers in the RDU area. Ever since a mishap with one of the other Volvo locations in the Raleigh/Cary area, I have been coming to Johnson Volvo for service. I am sorry I haven’t been coming here sooner. Shane, the service advisor who has been assisting me, has been nothing short of phenomenal. Unlike the other two dealerships, Johnson Volvo service department actually CALLS you to give you to give estimates, updates on the status of warranty/repairs, and works with you on pickup. As opposed to todays standard of a simple text. Don’t get me wrong, they text you as well, but their standard of communication is better than quite a few dealerships I’ve been to. Their standard of service is awesome. They go out of the way to convenience the customer. On my first visit to Johnson Volvo, when I dropped off my car, I accidentally left with my key. Shane called to ask if I was still in the area, and I told him no, I was actually about 30 minutes away. They sent somebody to my house to pick up the key. I was shocked, in a good way. With having a key that sits in my pocket, you could imagine this isn’t the first time this mistake was made. Which can be considered 50/50 on the dealership and the client. The other dealership in Cart said they were going to charge me daily for the loaner car until I brought the key back so they can begin looking at my car. After telling Shane, how impressed I was, he told me that they will actually drop off a loaner car to your house and pick up your vehicle for service. (With about 3 weeks notice for availability). On top of all this, the shop is one of the cleanest shops I’ve ever seen. You could literally eat off of the floor. Their intake process is flawless. Waiting area impeccable. They say sales sells the first car, service sells the next three. Based off of service I have seen here, no doubt this dealership will have repeat clients. I look forward to my future dealing with Johnson auto group.

What car buying experience should be! Worked with Ahmed in sales. He answered my questions quickly and even got extra pictures and videos to me of the XC90 I was interested in. I also worked with Marcus and Thomas who gave me a great deal on my trade in and made the entire process easy for me. Lobby is clean and modern and they offer a good selection of refreshments. I highly recommend this dealership.

Mr. Ahmed and his crew at Johnson Volvo did a great job helping me find the car that I was looking for! On the day of purchase they were a bit short on staff, but that didn’t keep them from being nice and having smiles on their faces. The manager even went out of his way by buying us dinner for the wait, which was well appreciated. I will definitely recommend this dealership to anyone looking for a car. My experience was awesome 10/10 recommend.