2013 Ford Explorer XLT

Brandy had been awesome working with us late at night and answering questions and setting up my new to me Mustang for me! Warren in the finance department got us a great deal! He was able to get GAP insurance and come under are original monthly payment! I appreciate everyone!

Love my 2024 plug in hybrid Escape. Have had it for a week and the ride is smooth and quiet. I've driven it about 50 miles and only done 3 miles on gas engine. The charging from a standsrd outlet is very convenient. Our sales rep Kyle was very patient and helpful. Found the exact model we wanted and got it to Jax quickly. No hard sell and most of the paperwork was done while transporting the car so spent a minimal time at the dealer signing documents. Looking forward to msmy years with the Escape and AutoNation.

From the moment I walked into the service department and to the counter and met technician Mitchel Kight I knew I came to the right place and I praise God for our pastor who pointed us in the right direction. Mitchel told me what the problem may be and he was right. They looked at it that day and even it being Christmas week my wife's car was back on the road. The estimate we got from another local dealership Jacksonville Arlington Chrysler Dodge Jeep was over $20,000 dollars to fix my wife's car, which then they offered to take it on a trade for a new or used car. Which we almost did feeling really stuck without a car. They offered us a deal on a used car that they were asking $6000 over fair market value for and were only going to give us $500 on our car for trade in. We told them we needed to think about it. We then heard about One Nation Ford and decided to have it towed there, now we have over $600 into Dodge dealer and towing. Boy was it worth it to take it to One Nation Ford after it being stuck at the Dodge dealer for 9 days. Hope was restored to us once again the moment we drove onto there lot. Service was done in a timely manner even during Christmas week and we got our car back with everything great for only $1,333 in parts and labor not over $20,000 in repairs. Everyone we talked to at One Nation Ford was the best, so kind and friendly. From the technician Mitchel to Susan the service advisor to Steve the service manager to even the GM Justin Grimes. Yes again being new to Jacksonville its great to find an honest and trust worthy dealership you can have peace with knowing your treated fairly. Not like some that want to scam you. We feel bad for the elderly, the single moms and poor widows that have been scammed by dealerships and feeling forced to give there cars away in trade for over priced new or used cars on there lots because they've been told lies. You can trust One Nation Ford and they've got our business for sure. Sincerely, John