2013 Ford Explorer XLT

Amazing buying experience at BMW of Columbia! As expected, a professional and friendly staff. The level of knowledge everyone I conversed with was reassuring and informative. From the first email to the follow up after my purchase was with the same level of enthusiasm and customer service. Highly recommend this dealership. They did everything to get my family the best price on the right vehicle. Zero Pressure. Very transparent sales process. David Mcelveen is a dedicated and extremely knowledgeable salesman. I definitely recommend him for your purchase inquiries. If you want the Ultimate Driving Machine..You’ll find it at BMW of Columbia!

This is my 3rd visit here and so far the best by far. I can relate to the poor customer service experience the ethnic customers have been posting about. This time, I found Matthew! When I walked in, like the last 2 times, 1 rep was on the phone, head down, 1 rep was helping a customer, 2 ladies there appeared to be more interested in their computers than helping me…but Matt…although he too was on a call, took the time to let me know that someone would be with me in a moment. As I’m waiting, another patron comes in behind me and is waiting. Charles, another rep comes up the counter and immediately asks the lady behind me if she has been helped. Never acknowledged I was there waiting too. When Matthew completed his call, he immediately offered me the best customer service I’ve experienced here to date. He was courteous, knowledgeable & beyond helpful. I have to wonder why he is not the Lead in this area so others on that department can learn what customer satisfaction and retention looks like. So to Adam the GM, if you need another “coaching moment”, let Matthew demonstrate it. Soooo Ladies, when you go back here…demand to work with Matthew. He’s just the breath of fresh air you will need to have your faith restored in customer service!

I found a preowned vehicle online that I was interested in purchasing for my teenage daughter. I also had a trade in to consider. Zeke reached out that day and was extremely helpful throughout the entire process. When I arrived, he had the vehicle ready to test drive, had my trade in ready to be evaluated, and made the purchase extremely easy. Upon arriving home, we discovered a minor issue with the vehicle. Mr. Reynolds, the general manager, had emailed to check in on us the next day. I informed him of the issue, and he called me personally. He immediately offered to take care of it and did so quickly even though it was a preowned car. I am a single mom so this service was so much appreciated. My daughter loves the vehicle, and I couldn’t have asked for a better experience.