2016 Ford Explorer XLT 4WD

I am taking this opportunity to recognize Jason Santistevan for helping me today with my Jeep Cherokee and acknowledge his excellent customer service skills. On my first day of vacation I encountered some key/ignition issues and thought my vacation was about to turn into a nightmare. Jason offered me assistance, looked into expedited service and stayed on the phone with me as I tried several of his recommended manipulations on my vehicle. I am so grateful for Jason's help, knowledge and attention to detail. It is heart warming to know there are still great customer service mangers that really care.

Melissa is amazing! From helping us with our vehicle purchase, to answering any questions I have, to looking out for our next vehicle... she has been on top of it. Anything I have brought to her she has taken the time to help me with. If she doesn't have the answer she finds out. She has gone above and beyond for us since we met her last September. Thank you Melissa! And great job Billion, for having such an outstanding human being working for you!

Billion seems to be going through a transformation for the better. At least from my experience. I bought my first Wrangler from them in 2012. It was an amazing experience. Andrew, Klipper was my salesperson at that time. The experience was so good that I still remember his name. So when I bought my next one in 2017 I was super disappointed. I had been going in and looking at vehicles knew what I wanted and it was a struggle as I kept getting pushed towards something that did not have everything we wanted. When we finally thought we had everything done and were getting what we wanted, when the vehicle arrived it was STILL not correct. A very disappointing experience. We ended up turning to another dealer out of state for our next vehicles. This was difficult for me as I really wanted to work with someone local. Turn to 2019. The push inside me to work with a local business nudged me to try Billion again. Wow. What a change! This time the experience was almost as good as the first. Our sales person, Josh Huey, actually listened to what we needed, found us what we wanted and worked to help match the price we were getting with the dealership outside of the state. Since our purchase, they have done a few follow checks to see how things have been going. So far so good. A few times in at service as well, I'll stop inside the showroom and am greeted by the same faces. for a time, it felt like there was a revolving door there. I really hope this can be maintained. Lastly, their service department is simply amazing. I've never had an issue with them. I've actually never worked with a dealership service department that has gone so far above expectations without even asking. Our business depends on our Jeeps. Tara and the other advisers in the service department really understand how important it is to help customers get their vehicles back quickly. And I have been in the shop behind other customers and have heard how they treat others. It's not just a special treatment for us. Owning a business, I understand the pressure of providing customer service at the highest level. It's hard to maintain. Billion has turned around and doing it. If you had a bad experience in the past and are looking for a new Jeep product, I suggest giving them another try.