2017 Ford Explorer XLT 4WD

From start to finish, shopping for a car at Ricart was a breeze. I have been test driving all over town for the past month, and working with Raphael and the other members of the team was top notch and easy. Raphael was very patient as we drove three different cars, answered all our questions, and even stayed a little late when we had to run home to get our checkbook ????. I was happy to give my commission money to a salesperson like this, who didn’t try to sway or rush our decision in any way. The actual facility was ran like a well oiled machine with tons of other happy customers in the sales area (very busy place on a Saturday!). The icing on the cake is the VIP service program they offer, which can be disbursed over your monthly payments. Only $100 deductible if any electrical parts fail for the next 6 years provides great peace of mind when I’m buying a highly advanced car with all the bells and whistles.

I am A two time buyer at Ricart as well as my parents have purchased vehicles there . In July when I went for my routine oil change , I decided to browse the used car lot just for funsies. This is where I became acquainted with Joe. I told Him what i was Interested in and he showed me their selection while driving me around in the golf cart ( it was hot that day ! ) . He was very knowledgeable about the model of car I was interested in and even set me up to test drive one . He was very personable and easy to connect with, all while being professional . I didn’t feel pressured to purchase anything and I didn’t that day, but walked way with his contact information for when i was Ready . Fast forward two months later my car unexpectedly broke down , i reached Out to Joe knowing i might need a vehicle . He got back to me quickly and got right down to business . He did all the legwork with getting me prequalified in a matter of hours . He expressed his concern about my situation and was working hard to come to a resolution. He was very efficient and transparent about what i needed in order to purchase the one i wanted . He referred me to the new car lot to Andrew since the car I wanted was new . Andrew was also awesome ! I informed him of the situation and he worked diligently to make the purchase happen . He even went a step above and came and picked me up an hour away to come into Ricart and sign papers ! He was super personable and action driven . He showed me all the ins and outs of the vehicle and took his time to explain everything in detail . Not once did I feel schmozed or uncomfortable with the process . I want To express my gratitude for both employees who turned an unfortunate matter into a moment that mattered for my family and I . My car broke down on Wednesday and i had A new one by Sunday. It’s outstanding and exceptional employees like Joe and Andrew that will keep me coming back as part of the Ricart Family. Thank you !

Bought a used Lexus there this past Monday. Process was smooth with very little fuss. I never felt pressured and both sales and finance respected my requests. The price of the car was the price listed online, plus tax and a $250 doc fee, so pricing was very transparent. John Thornton in sales answered all of my many questions via phone the Friday before. He unfortunately was out on Monday but I worked with Corey who was very nice. Mark in finance was also great. Buying a whole car is a long process but it was all very straightforward. They let me crawl all over and under the car and take it on a good test drive. I just had it checked out by my own mechanic who said it was in good shape. Only complaint is I have to put new tires on it. Overall I had a positive experience and everyone there was cool. I never felt pressured into anything I wasn’t comfortable with, and the car is solid and clean inside.