2017 Ford Explorer XLT 4WD

I've bought/leased 5 vehicles here over the years. Every single experience with them is seamless and easy. Derrick Young is a real pleasure to work with, when getting your next Ford. I've passed his information along to others, looking for a new vehicle. Coworkers, family members... He's an asset to Serra Ford and Ford Motor Company in general. I'll always be driving a Ford and I'll always be dealing with Derrick for my next F-150.

The entire staff was extremely helpful and courteous...even those not directly involved in the sale. Clearly, there is a large emphasis placed on the customer experience at this facility. The dealership itself was the nicest one I've been in...spacious, clean and well presented. The sales staff and General Manager went out of their way to make sure I was comfortable with the price and terms, which were more than fair. I've been purchasing vehicles for over 40 years, but this recent experience was my best one yet...Nick was great!

I had an exceptional experience working with Steven Dunn at Serra Ford in Farmington Hills. Steven's expertise and professionalism stood out throughout my car-buying journey. His knowledge about the vehicles, coupled with a genuine commitment to understanding my needs, made the process seamless. Not only did Steven help me find the perfect car for purchase, but he also guided me through the leasing process for another vehicle. His attention to detail, patience, and willingness to go the extra mile truly set him apart. Steven Dunn's customer service is unparalleled, making the entire experience enjoyable and stress-free. Steven drove my daughter’s new car to our house and set a large Blue Bow on it. He waited outside for my wife and I to bring our daughter out and was so pleasant and truly happy for our daughter. I highly recommend Steven to anyone looking for a dedicated and knowledgeable professional at Serra Ford.