2017 Ford Explorer XLT 4WD

Being closer in proximity, my home BMW dealership is understandably in Naperville. Today while driving to and from an eye exam, I continued to experience issues with my BMW X1 that appeared to be related to my alignment and the self evident necessity to put 4 new tires on my compact SUV for the first time. I was pleased that Laurel BMW actually had an opening for me to get my vehicle checked. I was also motivated by the very nice coupon they sent me for a free vehicle inspection and 25% off any maintenance service up to a certain maximum discount. When I arrived at Laurel BMW, I was greeted by my service advisor Rich Wildeveld. I was able to have an open and transparent conversation with Rich about the issues I was experiencing and even the fact that I had priced out tires elsewhere. Rich offered solutions and was resourceful and directed me to the best diagnostic solutions possible so that I would end up with the best results. I was very open and honest with Rich about my budget and even discussed the various coupons and offers with Rich. I was so pleased that Rich was happy to let me know about their tire special in addition to everything else we discussed, and what a major help that was! After the multi point inspection of my vehicle, I was contacted by Rich, and I viewed the video and I got to see firsthand that I also needed my front and rear brakes serviced due to the very low millimeter remnants of all my pads left! Because I was on a budget, Rich went the extra mile and helped me achieve the best results: I ended up with a front and rear and alignment, four brand new, beautiful all season Perelli tires, and my front brakes serviced along with the brake sensor. When I left Laurel BMW, my X1 drove like a dream and all of the problems I had experienced—including the steering wheel vibrating and the steering continually pulling and trending to the left—was completely solved! Since I work as a retail manager and was off today, I was willing to stay at the dealership and just relax and wait for my car, but Rich hospitably offered the oft known top BMW customer service and had offered and subsequently provided an Uber for me to my home in Naperville; and then also provided an Uber to pick me up at my home to bring me back to the dealership after my car was wonderfully repaired. I will be getting my rear brakes done very soon, along with a radiator flush and transmission service. Rich communicated and kept in touch with me every step of the way and advocated for me to help achieve the most discounts possible along with a couple additional rebates based on the tires I bought. I left Laurel BMW a VERY satisfied customer, and I would wholeheartedly recommend Rich Wildeveld as the Service Advisor of choice. He’s open, transparent, and helps you for what you really need . . . not just there to sell you unnecessary services. Thank you Rich! GREAT job! I also want to note that the dealership is incredibly modern and clean and open and has a beautiful presentation. The waiting areas are likewise incredibly clean and comfortable, and the excellent Starbucks coffee machine that offered three different types of Starbucks Coffee was definitely a comforting treat.

Darrell was my salesperson, and he was truly exceptional. I had my heart set on a very specific make and model of BMW and chanced upon this dealership online that had precisely what I was searching for. After submitting an online inquiry about the vehicle late at night, I received a prompt response from Darrell the following morning. As a first-timer in the realm of online car shopping, I was extremely nervous. However, Darrell ensured that I felt at ease with the entire process, answering all my questions thoroughly. He was consistently quick to respond to my texts, calls, and emails. Going above and beyond, Darrell personally took videos and photos of the entire car to give me a comprehensive look. He streamlined my experience, particularly since I was purchasing from out of state. The dealership arranged for the car's shipment, and while the idea of waiting for delivery was stressful, Darrell and the team alleviated all my concerns. It's important to have realistic expectations when purchasing online; I initially thought I'd have my car within a few days or so, which wasn't feasible. But I was perfectly content once I understood the complexity involved, which was no big deal to me since I was always kept in the loop I wholeheartedly recommend this dealership to anyone interested in a BMW, whether you're local or across the country. A huge thank you to Westmont BMW for my beautiful car, and to Darrell for his outstanding customer service. You've gained a friend and a loyal customer.

The experience I had at Laurel BMW truly deserves five-stars! My sales associate Darrell Phillips, made my 9 hour drive to the dealership totally worth it! The car I purchased was exactly as described, it was PERFECT!! Darrell was so personable, friendly, helpful and HONEST, he did exactly what he said he would do! Darrell is the epitome of what a sales person should be, a true asset to the company! Thank you Darrell for selling me exactly what I wanted, I will be sending customers your way! The price of the car and what they gave me for my trade-in was great! I would highly recommend purchasing your next vehicle from Laurel BMW of Westmont, even if you have to drive a few hours to get there!