2017 Ford Explorer XLT 4WD

I went into Peterson Chevrolet today to have my "new to me" Cadillac Escalade automatic transmission serviced. Robert Petersen was my service advisor and he was very helpful with explaining the Caddillac service process and also, understanding of my concerns. In the end, I drove back home 130 miles away and took a peek underneath everything was put back together nice and clean no leaks! ????. It puts my mind at ease when i experience true professionalism and i definitely will be back for future routine maintenance. Thanks guys!

Claire answered my initial phone call and got us a time to come to see the vehicle we wanted to see, though it had just come in. Claire introduced us to Gary who took fantastic care of us. Gary was in every way helpful, pleasant, and professional. He answered all of my questions and did not make me feel dumb when I did ask dumb questions! Thank you Gary, we will remember you. My wife and I do feel that there was an unnecessary negative experience with the man who processed our payment and offered us the different levels of coverage - we understand that sales people need to meet quotas, etc. but when we said that we were not interested in any additional insurance/warranty coverage his demeanor went from super nice to making us feel like he wanted nothing more to do with us. Here we were making our big exciting purchase, giving our money to Peterson Chevrolet Buick Cadillac, and because we did not want to spend an extra $4000 for protection against a potential max risk of $10,000, we left with the feeling that was less than what we should have left with. The man was not rude or pushy, it is just that we did not feel special to Peterson Chevrolet Buick Cadillac anymore - at that important point of giving our money. Unbeknownst to Gary, he recovered that special feeling for us as he got our vehicle perfectly detailed. Even the engine for our used vehicle looked brand new! We are very glad to have purchased our vehicle from Peterson Chevrolet Buick Cadillac!

We did not end up buying or leasing from Peterson Chevrolet/Buick but we did have a very positive experience there. The salesperson, Sawyer went above and beyond to help us and gave excellent service. He stayed after hours on a Saturday because we walked in late and he still gave us the time and showed good product knowledge. Unfortunately they didn’t have what we were looking for. We would definitely go back when we’re in the market again for Sawyer.