2017 Ford Explorer XLT 4WD

The process was quick and easy start to finish. Kenny allowed us to do what we needed on our end to make the sale work for us and he wasn't pushy. Adam got us in and out of there in under an hour, which is probably the quickest I've ever experienced with financing.

The service was good. They did a free inspection. That was cool. One thing I missed was a car wash. I come from the Detroit area and every dealer I take it to they wash my car first. That was kind of a downer. Other than that. Everything was fine. I will probably have to drive down to my old dealer to get my oil changed next time. Also online I can tell them what I want what I want looked at and replaced also set up my own appointment by phone just seemed weird that I couldn’t do that Before I got there.

I was visiting Alpena for a week and on my way out of town I had a flat tire. I stopped in to Dean Arbor Ford to see if I could get a quick fix. The service writer said all of their techs were on long jobs but would ask if any of them would mind stopping to help me. They did and my tire was removed, patched, and balanced and I was on the road again in 45 minutes. I greatly appreciated this as I had an 8 hour drive home from there.