2016 Ford Explorer Limited 4WD

I scheduled an appointment back in November/December to have a recall done for my Santa Fe to have the part installed so my car couldn't easily be stolen. The 1st available appointment was in 6 months June 22nd with Bob Bell Hyundai, no other locations had any appointments. The morning of the 22nd I received a call from the service department to reschedule for the next Saturday due to the recent hacking of the system the car dealerships use. I received a 2nd call the Friday before advising me their systems were still down & they rescheduled me for today July 13th. Their communication with me was superb!! Their systems were back up and I arrived at 8:45am for my appointment and 2 of their service guys were there ready to great me. I had a total of 4 recalls to have done. They told me it would be about 2 hours. They showed me to the lobby which was very clean and had a TV to watch, plugs for anything you may need to plug in & offered snacks & water. The restrooms were clean and everyone was friendly. I was surprised when they where done with my car in less than the 2 hours. I have a bad sensor on one of my tires and the service tech told me approximately how much it would cost to fix and I declined. However they did double check to make sure it was definitely a senor and not something wrong with one of my tires as a courtesy. They didn't try to push me to purchase anything, which I truly appreciate. I have used them before for an issue I had that was covered under my warranty and that went smoothly as well. I've been to the Hyundai dealership in Catonsville and they charged me for things covered under the warranty and I'll never go back to that dealership again. I will always go to Bob Bell!! Thanks Bob Bell for your great service & fantastic employees!!!

The service is always excellent with great customer area indoors & out area. My Service Advisor, Mr. Scott was very professional & informative.

My husband and I have been leasing cars for several years. A couple of weeks ago, we visited Bob Bell Automotive in Glen Burnie- BEST EXPERIENCE EVER!!!. From the wait time, test drive, courtesy, leasing options and signing process- EVERYTHING was a SMOOTH, QUICK & EASY PROCESS. I want to specially thank AJ (Arnold James), Kirk & Flor for an AWESOME EXPERIENCE. My husband and I are more then HAPPY with our Explorer 2021 :D :) I want everyone who reads this review and is looking for great car options to visit this dealer. GREAT customer service!