2020 Ford Explorer ST 4WD

This is super late but I wanted to thank Salesman Jacob Mills and Sales Manager Stan for getting me into my 2023 Tremor back in March swiftly and efficiently! Also they had great communication with me and always updated me with the sales process! Today I got an oil change (I use this truck for work a lot) and can’t thank Chris from the maintenance dept enough for answering my questions and always keeping me updated on the process of my oil change appointment without even asking! Above all, great crew and I’m comfortable for going to this dealership for all my vehicles!

This review is in regards to the outstanding service that I received in dealing with Amanda in the parts department. First of all this review is long overdue, and for that I apologize, sorry, Amanda. I went into the dealership looking for a fuse that I had been unable to locate in any of the local parts stores, thinking, surely the Ford dealer will have it, “wrong” not only did this dealer not have it, but Ford does not carry This particular fuse period. This was discovered only after Amanda’s persistence in trying to locate one. Amanda searched for 3 to 4 days looking for this low dollar item. She returned calls when she said she would and I truly believe that she was as disappointed as I was and not being able to find one. Amanda exemplifies a work ethic that is long gone in today’s culture. Amanda, keep up the good work and attitude and may God Bless you in all that you do.

I was over 800 miles from home when I noticed that a plastic cover (of some kind over the front axles) was nearly dragging, so here I sat waiting for this repair to be addressed. I did not get Tanner's last name but he was so friendly and sat and talked with me a couple of times when he refreshed his coffee. He was a salesman and did ask me once about looking at new cars, but he was just friendly and made this old(er) lady's day! Also, thanks to to the service team who did not charge me for something that my home Ford dealership did not properly fix a couple of months ago!