2020 Ford Explorer ST 4WD

Stopped here today to test drive the Mach E. Nice that they are open on Sunday, for those of us that have this day to shop. Mach E is nice, but pricey. Beautiful colors! Drives amazing. Love the roof window. Great visibility. So many features! Comfortable to drive.

I bought my truck here in January of 2022. I came here after having problems with Vancouver Ford. When I got here they answered all my questions and never pressured me into anything. They gave me more info on everything I asked for and took my old 2017 sonata for a sweet trade in. My fiance bought her bronco from Vancouver and had nothing but issues when getting recalls and repairs done. The last straw was when the seat belt restraint system malfunctioned and Vancouver said they could only wipe the code, which fixed nothing. I told her to take the car with the warranty to westlie after that. When she called they ordered the parts and had it all fixed within an hour. I am writing this because today I went in for a fluids change in my truck where they found a leak in my rear pinion seal of my differential. I worked with Brandon who was super informative and definitely was knowledgeable in what he told me. After I left I remembered I had a warranty and called him back to see if it was covered. He said he would have to call during the work week and would have an answer to me when he returned to work Tuesday. I felt happy with how nice and easy he was to work with. After I hung up I remembered another issue with my door latch freezing and called him back. I expected after another call he would be annoyed by me but he just laughed with me and made sure to add that to the list and said to not hesitate to call if I remembered anything else. I have always felt at westlie we are treated well compared to every other dealership I have viewed it bought from. I highly suggest anyone looking for a new or used car at least try out westlie for their great atmosphere, impressive effort for the customer, and their overall amazing team. Pictures are from when I originally bought it and the one is from the ice storm we had this last week.

Jordan and the entire service staff at Westlie have always been welcoming, knowledgeable, friendly, quick, and overall great to work with. I recommend this place to anyone that needs service done. I decided to wait with my vehicle while the work was getting done, they have great waiting area in the back with a comfortable couch and TV. I will bring all of my vehicles here for service.