2020 Ford Explorer ST 4WD

My first time dealing with a dealer and it couldn’t have been any better. Highly recommended

The service, sales, and accounting staff are excellent. This whole experience has just been exceptionally different than what I’m used to. We had issues with the Ford dealership that we usually go to that spanned on for over 2 years; after coming here to Havana Ford instead, I was treated with respect, courtesy, and extra mile service. Kristy (Service Advisor) was very nice, Mike(Service Manager) was very professional, hardworking, and knowledgeable. The service technician(Didn’t get his name) was very pleasant (he actually voluntarily came out of the service bay and met me at the vehicle when I was dropping it off, and listened to me explain a few of the concerns we were having with the car) and even one of the sales personnel unintentionally went above and beyond(I was sitting in one of the vehicles on the lot; freezing and waiting on an update on my car, and the sales guy came out and offered me the key to start up the car while I wait). The receptionist was also pleasant every time I’ve called. I needed to handle business related inquiries with Joy in the accounting department and she was phenomenal as well. One of the biggest things I commend this dealership on is that EVERY SINGLE STAFF MEMBER DOES THEIR JOB.... CONSISTENTLY....And they do it well! They answer the phone, they stay in contact with you, they are always respectful, they are just always working together from manager on down. It’s just a completely different experience from what I’m used to back in Tallahassee. Can’t thank them enough for the experience! - Shane Brewster