2021 Ford Explorer ST 4WD

I recently had my F-150 serviced for 50K to completely do what I felt was needed to keep in top shape. I delayed a couple of things recommended due to my personal finances. But I went back a bit later to complete them all and want to share how great both visits were and how much of a game changer it was for me to have them come to my residence to pick up my vehicle, do the service, then return the Truck to me. In all the steps I was communicated with clearly, and for me, it was just an amazing option. Never had the Valet service anywhere else, and was extremely impressed with that aspect, along with the Quality and just great work done by them. They have my strongest recommendation, and for sure I am now a lifelong customer.

I am delighted to share my positive experience with Laura. Her exceptional service and organizational skills have truly made a difference in my car maintenance experiences. From the moment I first contacted Larry H Miller, Laura has been incredibly helpful and efficient. Scheduling an appointment was straightforward and hassle-free. She took the time to understand my specific needs and worked diligently to find a convenient time slot that fit my busy schedule. Laura consistently demonstrated excellent communication skills. She provided clear instructions on when to bring in my car, what to expect during the service, and any preparations I needed to make beforehand. Her reminders and updates were timely, ensuring I was always well-informed about the status of my vehicle. On one occasion, I had an unexpected issue with my car that required immediate attention. Despite the short notice, Laura managed to fit me into their schedule promptly, alleviating my stress and ensuring my car was back on the road in no time. Her ability to accommodate emergencies and last-minute changes is truly commendable. Furthermore, Laura always greeted me with a warm and friendly demeanor, making each visit to the facility a pleasant experience. She patiently answered all my questions and addressed any concerns I had, showing genuine care for both my vehicle and my satisfaction as a customer. Thanks to Laura’s excellent scheduling and coordination, I have always felt confident that my car is in good hands at this location. Her professionalism and dedication to customer service are evident in every interaction, making her an invaluable asset to the facility. I highly recommend Laura and Larry H Miller Ford Draper for anyone in need of reliable and customer-friendly car maintenance services. I am grateful for her outstanding service and look forward to continuing my relationship with them for all my future car maintenance needs.

I recently used Larry H Miller Ford to service my truck. Nicole Thomas was the customer service representative who helped me set this up. She was pleasant and professional. She set it up so my truck was picked up at my house and taken in to the dealership. That way I didn't have to sit around there and wait for my truck to be done. The service people did an excellent job. I am pleased with my experience there and will use them again. I would recommend this business.