2020 Ford Explorer ST 4WD

Service Department advisor was top notch! I was there for regular maintenance but they were very through and communicated with me through the whole process. Sent me a link so I could monitor the process as well. Washed my vehicle before I got it back and I was off.

Their maintenance department is Amazing. I took my vehicle for service and they took such great care of me and my car that I am truly impressed. My car was going to take a couple of hours so they sent me home in an Uber and picked me up when my car was ready. Additionally, the service specialist was amazing!! I truly felt value and my car is in perfect condition. I definitely recommend this location for all your Mini needs!!

The repairs and the time they were completed were great as usual. I couldn't recommend mini enough. However my regular mechanic David was out and his "assistant" Nick had a strange attitude (maybe just his personality) while working with us. Comments like "I was getting scared you weren't coming back" after taking 30min to get to the dealership for pickup. As well as having an attitude with my confused wife over a coupon that carefully stated "as low as". Maybe a refresher on customer service etiquette or a sparring session could help. I'll be back for sure as long as it's David