2021 Ford Explorer ST 4WD

Daniel at Mercedes Benz of Thousand Oaks is an exceptional service advisor who made my recent visit truly outstanding. From his warm greeting to his thorough explanations of the service process, Daniel's professionalism and knowledge were evident throughout. He listened attentively to my concerns, provided regular updates on the status of my vehicle, and answered all my questions with clarity and patience. He went above and beyond to get an additional service in time for my car. Daniel's dedication to customer satisfaction and his attention to detail truly set him apart, making my service experience smooth and stress-free. Overall, Daniel's expertise and exceptional customer service made my visit to Mercedes Benz of Thousand Oaks a pleasure. I left the dealership feeling confident that my vehicle was in the best hands possible, thanks to Daniel's commitment to excellence. I highly recommend Daniel to anyone seeking top-notch service! – he is a true asset to the dealership and a shining example of outstanding service.

I just recently bought a car here at MB of TO, five star experience. They lived up to what you would expect from a Mercedes dealership. Clean, classy, full of friendly people. Easy to work with. I was pretty sure I knew what car I was interested so I set up an appointment for a test drive. Larry was very knowledgeable about the car, its features, and how to use them. The buying process was pretty quick and painless. I LOVE the car of course. Larry walked me through all the setup and personalization of the car (which I really hadn't appreciated MB was doing - it's very nice). I had a few questions for Larry after reading through the manual and he got back to me right away with the information I was looking for. All in all it was a very pleasant experience and to top it off, I drove away in a new Mercedes. Thanks MB of TO!

Title: Exceptional Service at Thousand Oaks Mercedes Benz I cannot praise the service at Thousand Oaks Mercedes Benz, particularly Edgar's attention to detail, highly enough. Edgar consistently goes above and beyond, ensuring that my needs are not just met but exceeded. His unwavering commitment to providing top-notch assistance and respect is truly commendable. What sets Thousand Oaks Mercedes Benz apart is not just their stellar service, but the people behind it. Edgar stands out for his dedication to ensuring every aspect of my experience is flawless. His meticulous approach ensures that no detail is overlooked, making every visit a seamless and satisfying experience. Despite passing seven other Benz dealerships, I choose to drive the extra miles because of the exceptional service provided by Andrew, the tech, and Edgar, my advisor. Having owned seven Mercedes Benz vehicles since 2006, I can confidently say that the level of care and professionalism demonstrated by Edgar and the team at Thousand Oaks Mercedes Benz is unmatched. In summary, if you're looking for a dealership that prioritizes customer satisfaction and attention to detail, look no further than Thousand Oaks Mercedes Benz. Edgar and the team will ensure that your experience exceeds expectations every time.