2020 Ford Explorer Platinum 4WD

We had an amazing experience with Volkswagen of Gainesville. We came in and spoke to them. Test drove a car in a different trim than what I was wanting since they didn't have exactly what I wanted in stock. I found 4 other dealerships within a 2hr drive that had it in stock and was actually on the way to look at one of those when I got a message from our salesperson, Pablo, saying they could get it and could do it for the price I was comfortable with. I turned around and came back to Volkswagen of Gainesville and made the deal! I wanted to buy locally and was so happy that it worked out that way. They found a vehicle exactly like I wanted and traded one of theirs with another dealership and was on the way to go get it before I had even finished the paperwork. Pablo was an amazing salesperson! He went above and beyond to make this happen and was extremely helpful when it came to learning about my new truck. He was very helpful explaining how things worked and never got annoyed with me asking stupid questions.. lol.. Overall, I would totally recommend Volkswagen of Gainesville!

Their entire service team is so nice. They go out of their way to make sure you understand what’s going on. They don’t oversell you. They actually care about what’s best for your car and they tell it to you straight. Edwin is awesome! He went out of his way to help me get my car back when the timing was tricky with my schedule. It really shows how much they care. I wouldn’t go to any other team.

So pleased with the service and staff at this dealership! My advisor worked hard to get my car fixed and back to me as fast as possible. Inspection video provided was excellent. Would highly recommend this dealership!