2020 Ford Explorer Platinum 4WD

I recently had an exceptional experience at Jerry Smith Kia of Burlington. From the moment I walked in, all the staff, including Randy, were amazing. They truly treated me like family, ensuring a hassle-free process with no hidden charges. Additionally, they gave me top dollar for my trade-in. I would highly recommend Jerry Smith Kia of Burlington to anyone in the market for a vehicle. Their commitment to customer satisfaction is outstanding!

They were great in the service & parts dept! Initially, I was having a problem reaching them by phone but found out they were short staffed ( so be patient if they don't answer right away ) any way, Avery in service helped me out quite a bit, I had a bunch of stuff I needed done on my car & she actually told me there were 2 recalls on my car & that took care of part of the reason I had came in (score deal!) The gal over in parts was really nice & had great customer service as well. Avery did a great job of keeping me in the loop about my parts on order & also arranged to get me a ride while my car got worked on. The service manager Aaron, personally drove me home & picked me up when my car was done. AND I wasn't expecting to get my car back til the next day but they finished the same day & out came Aaron back to my house to pick me up....KUDOS to the dealership for hiring great people & special thanks to Avery and Aaron in service, I feel you guys did a great job for me & I would be happy to recommend you to anyone. THANKS GUYS, LOVED THE EXCELLENT CUSTOMER SERVICE! ????

Wow. Smith Kia is great, but this branch is amazing. They have always been ready to help me. They seem to have more availability in service appointments, The staff there is so friendly. The place was very clean and the bathrooms smell great, which isn't very common in a lot of automotive industry establishments. It kind of reminded me of the Lemay Museum? Vance was incredible. He's very personable and kind. We had a lot to talk about and he took interest in the things I had to say. You know the "sleazy car salesman" stereotype, Vance is none of that. He had great vibes, good energy, and was engaging. He talked to me about hiking, motorcycles(specifically ruckuses), music, puppies, and the Gambler 500. He's a pretty dang cool guy and it was exciting to see him light up talking about his family and his adventures. He made the process so much pre enjoyable. He took me seriously, he didn't make me feel like I was dumb, he even complemented my credit and the effort I've put into my financial success. I tried to trade my car once to Bellingham Smith Kia and it felt like they did not take me seriously for a second, but Vance took the time and energy to entertain me and talk to me like a real person and I'm glad I chose to try Smith Kia in Burlington. He redeemed J.Smith Kia.