2016 Ford Explorer Platinum 4WD

I recently had the pleasure of purchasing a vehicle from San Jose Auto Sales, and I must say, the experience was nothing short of exceptional, thanks in large part to our salesman, George Soliman. From the moment we stepped onto the lot, George made us feel welcomed and at ease, without the usual pressure you might expect when buying a car. What set George apart was his remarkable knowledge of the vehicles and his genuine interest in helping us find the perfect match for our needs and budget. He patiently answered every question, provided detailed comparisons, and even offered insightful recommendations that we hadn't considered, demonstrating his commitment to our satisfaction rather than just making a sale. The level of professionalism and courtesy George exhibited throughout the process was exemplary. He kept us informed at every step, from test drives to financing options, ensuring a transparent and smooth transaction. It was clear that customer service is a top priority for George and San Jose Auto. Moreover, the follow-up after our purchase has been commendable. George reached out to ensure we were delighted with our new vehicle and to address any further questions or needs we might have. This level of after-sales support is rare and much appreciated. In conclusion, I cannot recommend George and San Jose Auto highly enough. If you're in the market for a new or used vehicle, do yourself a favor and visit George and his team. His professionalism, knowledge, and dedication to customer satisfaction are what make him stand out in the car sales industry. We are thrilled with our purchase and the service we received, and we will definitely be returning for our future automotive needs.

I think I can count on one hand the amount of reviews I've ever written (I'm now 43), but these guys are more than deserving of one. My wife and I were in the market for a larger truck for towing our camper trailer. I went down the used car rabbit hole for a few weeks, and found plenty of great looking trucks, but also found plenty of horror stories when I would perform deep dives into the dealerships. When I first saw the truck, I'll admit I was bummed at first to find out that it was on a used car lot instead of a bigger dealership. Unfortunately, the reality is that there is a stigma with used car dealerships due to the bad actors who have created it. My experience with Ben and George at San Jose Auto Sales was definitely the opposite of what you'd expect. After church a few weeks back I felt an urge to reach out about the truck, just to verify if they had a Carfax on it. That kicked off a little text exchange with the owner George, who was prompt with responses and got me everything I needed. I asked if I could have my mechanic perform a presale inspection, and George did not hesitate or push back at all. In fact, he even delivered the truck to the shop and left it for them to inspect. My mechanic brought up a few minor wear and tear issues that he suggested addressing. Ben and George picked up the truck, had their mechanic address the issues, and brought it back for a follow up inspection to show the work was done properly. Last night, George came out a THIRD time (this time to my home) to sign the paperwork, drop off my new truck, and take away my old one. I've been in the customer service industry for over 20 years. It's something my company drives home hard, and I've seen/been a part of both ends of the spectrum and everything in between as far as this goes. George and Ben care about what they do. The honesty, communication, and overall service just had us blown away the entire time (I told a few coworker buddies that it seemed too good to be true). If you look at some of the other reviews, this is definitely a trend. That's actually why I reached out in the first place...it was honestly the only place that didn't kick off the Spidey-senses for me. I would definitely refer people to Ben and George. Thanks guys!

Best customer service experience ever! George and his team were so professional and patient in helping us find the most suitable car for our needs, and went above and beyond to deliver such a smooth hand off. They embody the concept of top quality, care and full transparency. I recommend everyone to shop for their future car here!