2018 Ford Explorer Platinum 4WD

Great family owned dealership, everybody here is treated like Family!!!

I brought my vehicle in to be diagnosed with a problem related to the key. They found a damaged wire. I was given a quote to fix it which seemed rather expensive. I told them I was going to pass on it. When I went to pay the diagnostic fee and was talking with Baylee, the service tech, he told me about my tires being worn and gave me some great advice. Then, he somewhat mumbled, "I just fixed the wire while I was in there". What a guy! I don't think the sales guy was super happy about it, but I'll tell you what, Baylee left me with a real positive impression and I'll definitely be back. It honestly cost next to nothing and I did pay what felt like a fair amount for less than an hour total there. I hope Baylee gets commended for his great customer service. I'll be back and will ask that he do my repairs if at all possible.