2017 Ford Explorer Platinum 4WD

They did refund me for the labor of putting on the logos and repaired the damage and guarantee the work for the life of the vehicle, looks great. Highly recommend dealing with Terry directly in situations like these. Thanks for making this situation right Pacifico. —— Original posting: I wish I could be writing a better review.. I brought my new all black 2023 Ford Explorer ST Line into Pacifico to have my routine oil change and to patch a nail in my tire (turns out it was in the side wall so I needed a new one). The service folks did a great job, the front office is not the best at communication but overall it was a decent experience Where it all went wrong … I also asked the front office if they could have the body shop put all black Ford logos on my Explorer I had bought online (top quality logos). When I bought my car I originally wanted these but unfortunately Ford does not have this as an option for the model I have. The sales manager told me if I got the logos online the body shop could put them on easily and they had even done it for one of his own vehicles… Fast forward to pick up at 5:45 .. I rush over and my Explorer isn’t in the service lot so one of the sales guys has to drive it around as everyone from the shop was already gone for the day .. As someone who LOVES their new car and keeps it in top shape I immediately go and check out my new logos (again, my vehicle is all black, black rims, pirelli scorpion tries .. this car is NICE).. To my surprise my back Ford logo on the trunk is completely loose, it looks like someone took a screwdriver to the original Ford logo to get it off and in the process scratched, took off paint, and put a GAINT dent trying to get leverage to get the original logo off.. The fact that they allowed this to come out of the body shop without saying anything or noticing is a JOKE and EMBARRASSING. If I compared what they did to a surgery, the doctor would have been sued for malpractice.. I had to tell the service manager who was on site and I still have no idea what the resolution will be .. they will at least need to replace the rear/trunk assembly. Everyone knows that once you replace an assembly or fix something like this it never looks right (I.e paint doesn’t match perfect, things never align perfectly, they try fill it to only have it crack in a few years).. I will be keeping this google review up as I learn more about the resolution.. at this point my car has under 7000 miles and they should just consider replacing it since they maimed it so badly.. I also hope they also refund me for the ~300 dollars they changed me in labor to put them on. I bought the vehicle from Pacifco and this is my second service on my new car and I am extremely disappointed.

Never have any issues here when I drop my vehicle off for services. The reps are all friendly, informative, and knowledgeable. They send me updates while the vehicle is being worked on too. Been taking my car here for 5+ years now and will always take the extra 15 minute drive to make sure I drop my vehicle off here.

Walked in with little expectations because of my fair credit score and walked out with the car we wanted and a 50 Inch TV who won spinning the wheel. Angelo and his manager George were both great with us. We are now a Ford Family and won’t be going anything else.